Frequently asked questions
Can I also find your products in any physical stores?
Yes, you can!! I sell my products in the following stores:
- Swan Market Store Rotterdam - Oude Binnenweg 137
- Swan Market Store The Hague - Schoolstraat 20-22
- Swan Market Store Leiden - Breestraat 109
When will my order be shipped?
I always ship the orders within 2 to 5 working days.
How long does it take to arrive?
Due to Covid-19, there are currently severe shipping delays going on, because the postal services are extremely busy since everyone is ordering online.
Because of this, I cannot give you an estimated delivery time. However, from previous contact with customers I can give you some idea about how long certain orders may take to arrive. PLEASE take this into account when ordering presents etc:
Please take the following estimated delivery times in mind:
The Netherlands - 1 to 4 business days
Europe - 3 to 15 business days
North America - 1 to 5 weeks
Australia & New Zealand - 2 to 6 weeks
Asia & South America - 2 to 6 weeks
**Important** the envelopes will NOT have a tracking number, however, this means that there is a small risk of losing your package in the mail. If you think that this has happened to your package, please contact me at email@example.com for further information.
How can I contact you?
You can contact me at firstname.lastname@example.org
What do I do if I think my package got lost/damaged in the mail?
Please contact met at email@example.com